Terms and Conditions



1. The Delivery Service

1.1 We deliver orders for your business or personal breakfast, lunch or celebratory event. You can choose from platters of viennoiseries, sandwiches, patisseries and lots more. We can cater for small parties of 2 to large buffets for 500.

1.2 Your order will be delivered on our presentation platters with lids that protect your food and keep it fresh. The platters are specially designed so that you can take them directly into your meeting.

1.3 We deliver Monday to Friday between 7.30 am and 4.30 pm. For breakfast deliveries, orders must be placed on the previous working day before 3.00 pm. The cut-off time for same-day deliveries is 11.00 am. All orders must be placed a minimum of 3 hours before the required delivery time.

1.4 Orders for 6 or more platters must be placed by 3.00 pm on the previous working day. Orders for larger special occasion cakes must be placed by 3.00 pm on the previous working day.

1.5 The minimum delivery order is a £15.00. There is no minimum order for pick up orders.

2 Payments and Prices

2.1 The price will be as set out on our website,, and valid on the day of the order.

2.2 Price and availability information are subject to change without notice.

2.3 We accept payment by most leading credit and debit cards including Visa, MasterCard, American Express, Maestro and Delta. Payment will be charged against your card at the time of order. Cash payments are not accepted.

2.4.1 If your company has entered into a credit agreement with PAUL UK Ltd, we will arrange payment directly with your company, as long as the person who places the order has been authorised to order from PAUL UK Ltd on behalf of their company.

2.4.2 For credit accounts, invoices are sent weekly and are payable within 15 days from the date of receipt of the invoice.

2.5 PAUL UK Ltd reserves the right in its sole discretion to accept or refuse any credit account application and to terminate any such account at any time and need not give any reason for any such decisions.


3. Cancellations

It will not be possible to amend or cancel your order following the cut-off times outlined in points 1.3 and 1.4 above. A refund will not be possible for orders cancelled after these times.


4. Deliveries

4.1.1 Products will be delivered to the location nominated by you at the time of placing the order. Customers may change their nominated location for delivery by amending their order providing this is done before 11.00 am for same-day lunch delivery or before 3.00 pm on the previous working day for breakfast delivery. Deliveries through a company scheme will only be made to the locations nominated by the company.

4.1.2 All deliveries must be checked and signed for by an authorised representative of the customer at the time of delivery. A signature will be deemed to constitute acceptance of delivery of a complete order.

4.1.3 If any part of an order is found to be missing (or is rejected) on delivery, the customer must inform PAUL UK Ltd Delivery Service immediately by calling our customer service telephone number 0845 612 0401. If an order includes products that are damaged, the customer must e-mail a photograph of the damaged products in question to


5. Our Terms of Supply

5.1 PAUL UK Ltd supplies strictly for direct customer use and under no circumstances is our food to be re-sold to a third party or offered at subsidised or inflated rates to a third party. This restriction also applies to in-house catering arrangements where contract caterers are ordering on behalf of clients.

5.2 Customers will comply with any instructions and recommendations of PAUL UK Ltd in relation to the storage and use of the products (for example and without limitation, use by dates).


6. Liability

6.1 The liability of PAUL UK Ltd in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will, at the sole option of PAUL UK Ltd, be limited to: (a) delivering replacement products (at PAUL UK Ltd's expense); or (b) refunding any sums paid to PAUL UK Ltd for the products.

6.2 PAUL UK Ltd will not be liable (whether or not caused by PAUL UK Ltd's negligence) for any loss of profit or goodwill or opportunity or reputation suffered or incurred by any third party, nor for any indirect or consequential loss.

6.3 Nothing in these terms will limit or exclude the liability of PAUL UK Ltd for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.



Please feel free to contact us on, alternatively you can call us on 0845 612 0401.


8. Using material that appears on the PAUL UK Ltd website

All rights for the text, graphics, design of the site, computer codes, and all other content or interfaces, and the selection and arrangements thereof (the "Materials") belong to PAUL UK Ltd or its licensors. You may print or download parts of this site and make copies of these for your own personal use only. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.


9. Amendments and Variations

9.1 PAUL UK Ltd reserves the right to amend the terms of this Agreement from time to time. Your continued use of any part of the PAUL website after any such amendment will constitute your acceptance of the amendment or amendments concerned. You should therefore regularly visit these terms and conditions to ensure that you keep up to date with your rights and obligations under this Agreement. If any such amendments are considered in the reasonable opinion of PAUL UK Ltd to be material, notice of the amendments will be emailed to all registered users of the PAUL website at their registered email address.

9.2 If you do not wish to accept any amendments you should withdraw your registration to the PAUL website.


10. Jurisdiction

This Agreement is governed by English law and both we and you agree to submit to the exclusive jurisdiction of the English courts.


11. Allergies Warning

PAUL UK Ltd products may contain traces of nuts and wheat. For full nutritional information on the products within our product range please contact our customer service team or visit the Allergen Information page on the PAUL UK website.


12. Access/Force Majeure

In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control, we will do our best to notify you and as such we will be relieved of our obligations to you under these terms and conditions to the extent that our service is hindered by such an event.