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About the PAUL UK Loyalty Programme
The PAUL UK Loyalty App is the quickest way to pay at PAUL and earn delicious rewards, all with a simple scan of your phone. There are a number of features on the new PAUL UK Loyalty App that mean whenever you buy a PAUL product you will be rewarded for your loyalty and will receive surprise gifts and treats along the way. Download now from the Apple App Store or the Google Play Store and join our exclusive loyalty club today!
Use your phone to pay for your order and earn rewards at the same time. Enjoy having all your loyalty account details in one place: manage your account, view your transaction history, get digital receipts, check your points balance, stamps collected and Points Store vouchers, all on your phone.
New Points Store
Every time you pay using the App you’ll earn points to spend in our new points store. For every £1 you spend using the App, you earn 100 points. As your points accumulate, you’ll be able to exchange them from free items.
Collect digital stamps and earn free drinks
The new App has a stamp card feature for hot drinks. Pay for your hot drinks using the App and collect ‘stamps’ to earn free hot drinks with our ‘Buy 9 and get the 10th FREE’ reward.
Enjoy surprises from us
From time to time we’ll be surprising you by adding special rewards to your account to thank you for being a great PAUL customer.
Q: When is PAUL UK introducing a Loyalty App?
Q: What changes are you making to the loyalty programme?A: We have replaced our La Carte Noire Loyalty card with the PAUL UK Loyalty mobile App. You can download the App onto your phone from either the Apple App Store or Google Play Store, link your chosen payment card (optional) securely to the App and use it to pay at PAUL and earn rewards. Instead of receiving 1 point for every £1 (One Pound) you spend and being able to redeem your points in store, you will receive 100 points for every £1 (One Pound) or more simply a point for every penny you spend using the new App. Once you start spending you will be able to exchange points for free items available in the points store. Our ‘Buy 9 and get the 10th Free’ offer will remain for hot drinks only, and the new App allows you to collect digital ‘stamps’ whenever you pay for a hot drink using the App. The free hot drink includes any size of hot drink excluding seasonal specials.
Q: I use my loyalty card to pay for items, what do I do?A: Credit on loyalty cards expired on 20th July 2019. You can now download the new PAUL UK App to pay for all your favourite PAUL goodies by linking your payment credit or debit card to the App. Please note, points or balance cannot be transferred from La Carte Noire to the App.
Q: How do I pay using the new PAUL UK App?A: Link your debit or credit card to the App. This will generate your own personal QR code. When you’re ready to pay, simply present your QR code to be scanned at the till. It’s quick and easy. Payment will be taken and your rewards added at the same time.
Q: How secure is the PAUL UK App?
A: PAUL UK never stores payment details on your phone, in fact we do not send any card information as part of the transaction. The PAUL UK App is powered by Yoyo Wallet. Yoyo Wallet has developed an ultra secure tokenisation system that generates a single use QR code that constantly changes, even when you’re offline. This makes it even more secure than a card payment. QR codes have several benefits:
- The QR codes change every 30 seconds, even if you’re not using them.
- QR codes continue to refresh, even without connectivity.
- Customers can make purchases without the need for mobile connectivity.
- You don’t need to ‘top up’ your account.
- The App allows you to pay for each transaction separately.
- You can add a pin number or fingerprint entry to the App on your phone for extra security.
Q: Are there any hidden costs when paying using the PAUL UK App?
A: When a customer first links their payment card to the app there is a 2p charge deducted. This charge is refunded after 5 days to your payment account.
Q: What types of credit/debit card can I link to the PAUL UK App?
A: You can link any debit or credit card from Visa, Mastercard or American Express
Q: Do I receive points on my Loyalty App from online orders?
A: Unfortunately, online orders do not accumulate points on your Loyalty App. At present, you can only earn points through purchases/transactions made in shops.
Q: Can I transfer my points from La Carte Noire to the new App?
A: No. Now that the La Carte Noire programme is closed points and rewards cannot be transferred to your Loyalty App account.
Q: Can I transfer my credit balance to the new App?
A: No. Since the La Carte Noire programme has now closed you cannot transfer your credit balance to the Loyalty App.
Q: I have points on my La Carte Noire card, will these expire?
A: Your La Carte Noire points expired on 20th July 2019.
Q: Will gift cards no longer be available if the La Carte Noire card is no longer available?
A: It is no longer possible to buy a Gift Card.
Q: I I was given a Gift Card with money on it to spend at PAUL, or to buy a place at a PAUL Masterclass or to pay for Afternoon Tea. Or I gave such a gift to someone else. Will I / the recipient of my gift card still be able to spend my gift if the La Carte Noire is being withdrawn?
A: As the La Carte Noire programme including Gift Cards has now expired, we are unable to refund any credit not spent prior to 20th July 2019. If card credit balances have not been spent after this date, customers will need to contact us directly to investigate. Please note that all gift card balances expire if a gift card has not been used for at least 1 transaction after initial purchase, as per our terms and conditions.