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PAUL UK Online FAQ

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Click here to view the PAUL UK Online Delivery Terms & Conditions. 

What is the minimum online order?
What are your delivery charges?
What time can you deliver?
What if I want to send the delivery to an address alternative to my registered address?
Do you take card payments?
Can I order over the phone?
What if you don't have my postcode on the list?
What if I need to cancel or change my order?
Can I order a weekend delivery?
Can I order a delivery outside London?
How far in advance I should place the order?
How soon can I recieve my same day delivery?
My delivery is late, who do I contact?
What if there is something missing from my delivery?
How do I set up a corporate account?
Do you have a loyalty card?
Do I recieve points on my loyalty card from online orders?
I forgot to present my loyalty card in the shop, how can I get the missing points?
I don't remember my loyalty card password or my memorable name, how can I reset the password?
What are your opening hours?
Are there restrictions when ordering from the breakfast or lunch menu?
Can I collect my order from a shop?
Can ingredients be substituted within PAUL products?
Why aren't nutritional information or allergens showing on your packaging?
How long can I keep your products and where should I store them?
Which products contain alcohol?
How can I personalise a cake?
How can I book a table in your restaurant?
How to contact the Delivery Service team?
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